Continuing to Deliver amid COVID-19 – Family Matters Announce updates to Service, April 202004-May-2020
Local organisation Family Matters has recently announced they are adapting their range of services amid the Coronavirus outbreak.
Specialists in the safeguarding of children and young adults and based in Kent, Family Matters (FM) are a team of therapists, counselors and other qualified professionals working to provide care and support to victims of abuse and vulnerable individuals.
In light of the advice and protocols issued by the UK Government, FM is now running an adapted remote-based service. FM say they will continue to offer
the same support services as normal, this includes ISVA and Therapy, however they will be remotely setup, such as telephone and e-counselling.
FM says their head office is currently closed, and so their Helpline will be closed for the foreseeable future. However, they reassure visitors and callers that they will be monitoring and responding to all voicemail messages.
Their Admin Team will continue to work during office hours remotely and will still be able to answer all emails and voicemail queries, as well as post letters or other relevant paperwork.
Their main office now has an automated message explaining the adapted service and asks callers to leave a voicemail, whilst clients and referrers can still apply for support through their online application portal.
Their Independent Sexual Violence Advisory (ISVA) service is still available, but FM say there will be a reduction in face to face visits. All clients are being updated about these changes and the ISVA staff will have telephone sessions with clients and will continue to support them.
Because of the pandemic FM say this service is the most affected as face to face sessions cannot be carried out, but they are offering telephone and e-counselling sessions as an alternative. They reassure those who do not wish to have remote sessions that face to face sessions will become available once normal practices resume.